Question 1

What is the best courier software in Jamaica?

Accepted Answer

eCourier Services is courier software built for Jamaica — WhatsApp notifications, WiPay payments, ASYCUDA customs export, JMD invoicing, and Miami warehouse integration. Flat pricing from $35/mo with no per-package fees.

Question 2

Do you charge per package?

Accepted Answer

No, never. eCourier Services uses flat monthly pricing regardless of how many packages you process. Whether you ship 100 or 10,000 packages per month, your price stays the same.

Question 3

What's the difference between Basic and Deluxe plans?

Accepted Answer

Both plans include customer portal, admin dashboard, package management, labels, invoicing, reports, and Warehouse integration API. Deluxe ($50/mo) adds WhatsApp notifications, Referral & Rewards, and mobile apps.

Question 4

How quickly can I get started?

Accepted Answer

Our team sets up your customer portal and admin dashboard within 2–3 business days, including branding and optional customer CSV import.

Question 5

Can I use my own domain and branding?

Accepted Answer

Yes. eCourier Services is fully white-label with your domain, logo, brand colors, and custom theme.

Question 6

What payment methods can my customers use?

Accepted Answer

Stripe, WiPay (Caribbean), and Fygaro (Latin America), plus cash collection tracking for in-person payments.

Question 7

How does the WhatsApp integration work?

Accepted Answer

Automated WhatsApp messages notify customers when package status changes — ideal for Jamaican courier companies whose customers prefer WhatsApp.

Question 8

How does the Warehouse integration API work?

Accepted Answer

eCourier Services has direct API integrations with all major US and China warehouses. Packages arriving at partner facilities are automatically imported into your dashboard with real-time customer notifications.

Question 9

Do you integrate with US and China warehouses?

Accepted Answer

Yes — we partner with US and China warehouses, plus SKG Global, Tasoko, and more.

Question 10

What about customs and ASYCUDA?

Accepted Answer

eCourier Services supports Jamaica customs with ASYCUDA manifest export, HS codes, GCT tax, and JMD currency built in.

Question 11

Is there a mobile app for my customers?

Accepted Answer

Yes — iOS and Android apps are included on the Deluxe plan with your white-label branding. Customers can track packages, pay invoices, check-in, submit pre-alerts, and request deliveries from their phone.

Question 12

Can I have multiple store locations?

Accepted Answer

All plans include unlimited branches and store locations across Jamaica and the Caribbean.

Question 13

What kind of reports are available?

Accepted Answer

Real-time dashboards for signups, package status, revenue, and email delivery with PDF/Excel export.

Question 14

Can I switch plans or cancel anytime?

Accepted Answer

Yes — upgrade, downgrade, or cancel with no penalties. Changes apply at your next billing cycle.